Accessibility Statement

ACCESSIBILITY STATEMENT · Khench Inc. · Ontario WHAT THE LAW REQUIRES OF KHENCH The Integrated Accessibility Standards Regulation (O. Reg. 191/11) under the Accessibility for Ontarians with Disabilities Act, 2005 sets different duties for different sizes of organization. A "large organization" is one with 50 or more employees in Ontario. A "small organization" has at least one and fewer than 50. Khench Inc. is a small organization. Section 14(2), which requires conformance with the Web Content Accessibility Guidelines (WCAG) 2.0 at Level AA, applies to the Government of Ontario, designated public sector organizations and large organizations. It does not apply to Khench. These duties do apply to Khench and are stated here so you can hold us to them: • Accessibility policies (s. 3(1)). Khench develops, implements and maintains policies for how it meets its obligations under the Regulation. This statement is that document. • Training (s. 7). Everyone working for Khench is trained on the accessibility standards and on the Human Rights Code as it relates to people with disabilities, appropriately to what they do. • Accessible formats and communication supports on request (s. 12). If you need anything Khench provides in a different format or with a communication support, ask and Khench will arrange it, in a timely way and at no extra cost, and will consult you about what actually suits you. • An accessible feedback process (s. 11). The way you give Khench feedback is itself available in accessible formats and with communication supports on request. WCAG 2.0 LEVEL AA Khench works toward WCAG 2.0 Level AA across the web and mobile apps as a matter of choice, not because s. 14 requires it. Khench does not claim to have achieved conformance, and has not been audited for it. Where you find something that falls short, tell us and it goes on the list. REVIEW Khench reviews this statement at least once every 12 months and after any significant change to the web or mobile apps. The effective date of the version you are reading is shown with this document. FEEDBACK, ALTERNATE FORMATS AND COMMUNICATION SUPPORTS There are three ways in, and they all reach the same place. In the app, open Get help and pick Accessibility. Your request gets a thread you can see the state of, so you are never guessing whether it arrived. By email, write to [email protected]. By telephone, call 416-464-8144. Say what you need. Khench will arrange it, at no extra cost, and will ask you what format actually works rather than deciding for you. We aim to respond within 5 business days. If neither of those is accessible to you, ask through any other Khench channel and it will be routed to the same place.